You may need help from Adobe (this is a user to user forum, not Adobe support)
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
You may need help from Adobe (this is a user to user forum, not Adobe support)
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html